Burger King has introduced an AI-powered assistant in hundreds of US restaurants.
The system connects to employee headsets and analyses customer interactions.
The voice chatbot, called Patty, recognises words such as “welcome”, “please”, and “thank you”.
Managers will use the data to identify overall service trends.
The company states that the tool will not score individual workers.
Burger King developed the platform with OpenAI.
It also updates digital menus when items sell out.
The assistant guides staff during food preparation and signals cleaning tasks.
It listens to drive-through orders to improve accuracy and coaching.
The announcement triggered criticism on social media.
Many users described the technology as excessive workplace monitoring.
Burger King responded that the system supports teams and highlights good performance.
The company is testing the headset in 500 locations.
All US restaurants will receive the platform by the end of 2026.
The rollout follows McDonald’s decision to remove its AI drive-through ordering system.
